Pilot CoopClaimDesk terms and data processing agreement
Version 2026-11-03
Service and operator
Pilot CoopClaimDesk is operated by Dijital Pilot / Ali Köker. Contact info@dijitalpilot.com for service, privacy and processing requests.
Pilot CoopClaimDesk provides wholesale mdf co-op marketing allowance accrual caps and claim verification ledgers. It reads the authorized Shopify catalog to verify SKUs and never changes Shopify product prices, costs, inventory quantities, orders or payments.
Plans and merchant decisions
Free includes the complete core workflow and 5 newly completed cases per UTC calendar month. Pro increases this capacity to 100 for USD 15 per 30 days through Shopify App Pricing. Corrections and repeated requests do not consume another new case. There are no automatic overage charges. Existing cases remain available for review, correction and export after a downgrade; creating additional cases remains subject to the current plan's capacity.
The merchant supplies and reviews every operational reference, threshold and revision reason. Pilot CoopClaimDesk is an internal B2B operations calculation and audit ledger; it does not provide legal, customs, tax or statutory accounting advice, and it does not move money or mutate live store stock.
Processing instructions and confidentiality
The merchant determines the purpose and lawful basis of the operational references entered into Pilot CoopClaimDesk. Where personal data is included, the merchant acts as controller and the operator processes it only to provide, secure, support and recover this service under the merchant's documented instructions. Do not include unrelated customer personal information, payment credentials or secrets in operational notes.
Access is restricted to the authenticated Shopify store owner and necessary service administration. The operator maintains confidentiality, separates installations and uses verified sessions and tenant boundaries.
Service providers and locations
The service runs on Oracle infrastructure in Frankfurt, Germany. Cloudflare provides network delivery and HTTPS. Shopify supplies installation, authentication, catalog APIs and app billing. Separately encrypted recovery copies are held on the operator's private Mac in Türkiye; their recovery keys are kept in a separate private configuration.
No advertising analytics or customer messaging service is part of the Pilot CoopClaimDesk workflow. Material changes to the processing terms or providers are published with a new document version and require renewed owner acceptance before the workflow continues.
Retention, uninstall and recovery
Active installations retain saved cases, operational parameters and immutable revision history for the merchant's review and export. Uninstall closes the installation, revokes old SDK sessions and deletes its saved cases and agreement receipts. Verified reinstall starts a clean business workspace. Completed monthly usage and minimal installation, subscription and delivery-deduplication safeguards remain separate for their billing, quota and security purposes.
Any remaining inactive business history is removed by retention maintenance within 30 days or earlier after an applicable verified Shopify shop-redaction request. Encrypted recovery copies follow a seven-day retention limit enforced by backup maintenance.